Patients are advised that these services are for EMERGENCIES ONLY accessed once the practice is CLOSED.
How we define and prioritise an emergency is as follows;
young children (under 5), housebound, elderly or disabled patients, who are incapable of attending surgery due to chest pain/difficulty breathing/minor injury
OR, patients who require urgent medical attention for ailments which have presented in the last 24 hours.
These services should NOT be used for long standing ailments.
When the practice is CLOSED patients can access the following services; call our Out of hours (LCW) 020 8969 0808 or NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones, or go to walk-in clinics or A&E.
Otherwise, patients have the option to;
Telephone on the day for a morning appointment, between 8.30 – 8.45am, OR evening appointments can be booked up to FOUR weeks in advance.
Patients may also request a telephone consultation.
Please refer to Minor Illness section for further information
NHS Walk-In Centres
NHS Walk-In Centres offer convenient access to a range of NHS services. You can receive treatment for many ailments including: >
- infection and rashes,
- fractures and lacerations,
- emergency contraception and advice,
- stomach upsets,
- cuts and bruises, or
- burns and strains.
NHS Walk In Centres treat around 3m patients a year and have proved to be a successful complementary service to traditional GP and A&E services. Some centres offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.
Accident & Emergency (A&E)
Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 111 for emergencies, such as:
- loss of consciousness,
- pain that is not relieved by simple analgesia,
- acute confused state,
- persistent, severe chest pain, or
- breathing difficulties.
If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.
Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.