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Administrative Requests

If you require a letter or form completed, please complete the consent form at reception. Please note, all documents/letters completed by the GP is at their discretion and will take up to six weeks to complete. For further information speak to reception. 

NHS Walk-in / A&E

Patients are advised that these services are for EMERGENCIES ONLY accessed once the practice is CLOSED.

How we define and prioritise an emergency is as follows;

*  young children (under 5), housebound, elderly or disabled patients, who are incapable of attending surgery due to chest pain/difficulty breathing/minor injury


*  OR, patients who require urgent medical attention for ailments which have presented in the last 24 hours.


*  These services should NOT be used for long standing ailments.

When the practice is CLOSED patients can access the following services; call our Out of hours (LCW) 020 8969 0808 or NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones, or go to walk-in clinics or A&E.

Otherwise, patients have the option to;

*  Telephone on the day for a morning appointment, between 8.30 – 8.45am, OR evening appointments can be booked up to FOUR weeks in advance.

*  Patients may also request a telephone consultation.

Please refer to Minor Illness section for further information

NHS Walk-In Centres

NHS Walk-In Centres offer convenient access to a range of NHS services. You can receive treatment for many ailments including: >

  • infection and rashes,
  • fractures and lacerations,
  • emergency contraception and advice,
  • stomach upsets,
  • cuts and bruises, or
  • burns and strains.

NHS Walk In Centres treat around 3m patients a year and have proved to be a successful complementary service to traditional GP and A&E services. Some centres offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.

Accident & Emergency (A&E)

Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 111 for emergencies, such as:

  • loss of consciousness,
  • pain that is not relieved by simple analgesia,
  • acute confused state,
  • persistent, severe chest pain, or
  • breathing difficulties.

If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.

Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website